Yes, there are two ways to manage your account:
- Temporary Deactivation (Cool-down): Under "Responsible Gaming" in your account settings, you can suspend your account for anywhere between 24 hours and 30 days. Your account and balance remain intact during this period.
- Self-Exclusion: Your account can be fully deactivated for any period between 3 months and 5 years.
- Permanent Closure: To permanently delete your account, email [email protected]. If you have a withdrawable balance, make sure to withdraw it first. The support team typically processes account deletion requests within 48 hours.
If your account is permanently closed, you will not be able to open a new account using the same personal details.
Resetting your password is quick and easy — it takes just a minute. Simply follow the steps below:
- Step 1: On the login page Go to the login page and click the "Forgot Password?" link.
- Step 2: Enter your registered mobile number or email address.
- Step 3: A 6-digit OTP will be sent to your mobile, usually within 30 seconds. The code is valid for 5 minutes.
- Step 4: Use the OTP to set a new password. Your password must be at least 8 characters long and include at least one number.
If you don't receive the SMS, check your spam folder or try again after 1 minute. If the problem persists, email us at [email protected].
There are several ways to view promotional offers on Sport 5:
- Weekly Rewards Page: Weekly Rewards New offers are uploaded to the page every week, with a fresh cycle typically starting every Sunday at midnight.
- Login Dashboard: Once logged in, go to the "My Bonuses" tab to see all your active offers.
- SMS & Email Notifications: Enable notifications in your profile settings to get alerted about new offers as soon as they go live.
Update Schedule:
- Daily Offer: Your login bonus refreshes every morning.
- Weekly: Fresh cashback and reload offers every Monday.
- Special Events: Special limited-time offers are available for events like the IPL, World Cup, and Eid — once they're gone, they're gone.
An Accumulator (or Acca) combines multiple bets into one — the odds of each selection are multiplied together, so the potential payout can be huge. However, if any single selection loses, the entire bet is lost.
How to Place an Accumulator Bet on Sport 5:
- Go to the Sports section and select the match you want to bet on.
- Click on any selection to add it to your betslip. Add between 2 and 12 individual bets this way.
- Select the "Accumulator" or "Acca" tab on your betslip — the combined odds and potential winnings will be calculated automatically.
- Enter the amount and confirm your bet.
Example: A ৳100 bet across 3 matches with odds 2.0 × 1.8 × 2.5 = combined odds of 9.0 → win ৳900.
The minimum accumulator bet at Sport 5 is ৳50, and the maximum payout varies by league.
Minimum Deposit at Sport 5 ৳100. Limits by payment method:
- bKash: Minimum ৳100 — Maximum ৳50,000 per transaction.
- Nagad: Minimum ৳100 — Maximum ৳30,000.
- Rocket (DBBL): Minimum ৳100 — Maximum ৳20,000.
Steps to Deposit via bKash:
- Log in to your account → click the "Deposit" button.
- Select "bKash" as your payment method.
- Enter the amount and send money to the merchant number displayed on Sport 5.
- Copy the Transaction ID (TrxID) and paste it into the form, then submit.
Your balance is usually credited within 5 minutes. During peak mobile banking hours (12:00 AM–5:00 AM), it may take up to 15 minutes.
Your winnings are credited to your Sport 5 wallet first. Once you submit a withdrawal request:
- bKash / Nagad / Rocket: Typically 3 to 30 minutes — Fastest during business hours (9:00 AM – 11:00 PM).
- First Withdrawal: KYC verification may be required, which can take 24–48 hours.
- VIP Members (Gold and above): Priority processing takes 3–10 minutes.
Minimum Withdrawal ৳300 The maximum daily limit varies depending on your VIP level. If your withdrawal takes more than 1 hour after submission, please contact support.
Withdrawal requests submitted between 2:00 AM and 6:00 AM are processed in the morning.
Sport 5 follows international betting regulations. In the event of a match cancellation or abandonment mid-game:
- Match fully cancelled: Your full stake is returned to your wallet — no deductions whatsoever.
- Suspended after a specific over/time period: If a match result is declared under international rules, bets are settled accordingly (e.g., the D/L method in cricket).
- Cancelled Match in an Accumulator: The cancelled selection is treated as odds of 1.0 and the remaining bets continue — your total payout will be reduced.
- Rescheduled Match: If the match is played within 48 hours, the bet remains valid. If it takes longer, the bet is cancelled and your stake is refunded.
For full details on bet settlement Terms & Conditions View page.